Refund Conditions

Return Policy applies only to online shopping via Turkey.

Customers in other countries should contact our local branch.

All parts of the product or products to be returned / exchanged must be in their original packaging.

The product is not returned for the furniture products that are installed because the original packaged packages are opened and the product loses its quality.

For return / exchange or replacement of your damaged / problematic part, you must send your request in writing via e-mail to destek@cilek.com

No returns are accepted by phone. The whole process starts after your written mail reaches us.

Shipping costs of all products you send to cilek.com with a return request belong to the customer.

If a problem is detected in the product during service installation, exchange / return transactions can be made with a report.

You must check your cargo when you receive your product at the first time you receive it, and if there is any damage, you should report it to the cargo authority and record it with a report.

You should take detailed pictures of the product or products you think are damaged and send your request to destek@cilek.com with your order number.

From the moment we receive your notice of withdrawal, the purchase and return period of the products is completed within 20 days.

For payments made by credit card, the product amount is returned to the bank within 7 days. In the next process, the reflection of the amount on your account is entirely related to the bank transaction processes. It can take an average of 2 to 3 weeks to reflect the amount returned to your credit card to your account.